Non-custom items that are returned within 30 days from the order date are eligible for a refund, if in their original packaging and condition. After 30 days, we are unable to offer a refund or exchange. To complete your return, please submit a receipt or proof of purchase. Once we have received the returned items, we will promptly issue a refund to the credit card or PayPal account used for purchase.

Custom items are non-refundable and are exempt from being returned.

Cancellations for custom items
Orders cancelled prior to the receipt of the proof will be refunded 75% of the order total. Orders cancelled after the proof has been submitted but prior to manufacturing will be refunded 50% of the order total. We are unable to refund orders that have been submitted for manufacturing.

Additional non-returnable items
Gift cards and sale items: only regularly priced items may be refunded. Unfortunately, sale items cannot be refunded.

Warranty
We offer a 2-year warranty on our products and will replace any item that is defective or damaged within that time frame. Unfortunately, we are unable to replace lost items. To have an item repaired or replaced, please send us an email along with your order number.

Gifts
To return an item received as a gift, please email us. We are happy to accept gift returns in exchange for store credit. Once the returned item is received, a gift certificate will be emailed to you.

Shipping
Please contact us for a return address. The customer is responsible for the shipping cost when returning an item. As shipping costs are non-refundable, the original cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Insurance
If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We cannot provide a refund for items that are damaged or lost in transit.